“When we lost Toulouse (2002-2022), we lost a dear member of our family. She was a remarkably healthy twenty year old who remained feisty, elegant, and loving until her last day. Despite her age, we were caught by surprise when the time came unexpectedly to say goodbye, and I cannot thank the Radiant Heart team enough for stepping in to handle her with grace and care as we worked through a difficult transition. Mary Jo was warm and caring on the phone, and Bobby Ruth was a comforting, kind presence during our brief interaction when picking up our beautiful heart box of fur clippings. The fur clippings were clearly done with love and care, and are a memento that we treasure. We also received a complimentary packet with much-needed information about the grieving process which has been a great help. Thank you, Radiant Heart team, for providing such a valuable service, bringing us the comfort we needed and the honor we wanted for our precious Toulouse.”