“Thank you for your compassion, empathy and flexibility in handling Bigglesworth, my presence, and his cremation – and on such short notice. I admire your professionalism and kindness and obvious respect. Everything – the card, clay paw print, and presentation box of Bigglesworth’s ashes – is exceptional. I will treasure these until I die.

“Thank you for your exceptional after-care of my Bigglesworth. I am so grateful.”